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Help Centre

School Management

School Management

Guides for School Managers, Admin Users & School Group Managers.

Managing Users

How to use 'Job Title' to manage your users

How do I view my staff list?

How do I add a single user?

How do I know how many users we can have in our subscription?

How do I upgrade our user limit?

How do I create a User Group?

How do I resend log in links to my staff?

How do I bulk upload users?

How do I edit users?

How do I delete users?

How to request admin rights for your school

How do I delete a user group?

How to add a new admin user

How to add governors to the hub

What are the different 'User Roles'?

How do I change a user role?

Resetting a password for a staff member

How do I use single sign on for my school?

One of my staff members is not appearing on my user list.

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Watch Lists

How to set up Impact Review Reports

I deleted a watch list, can it be restored?

How do I allocate courses / create Watch Lists for my staff?

How do I assign courses to people?

How to send reminders to staff to complete watch lists & courses.

Why can't my staff see the watch list I've allocated to them?

Will my staff receive notifications when content is added to their watch list?

How do I edit a Watch List?

Can I create & edit a watch list before it's visible for my staff?

How do I remove a course from a watchlist?

How do I run a report on my Watch List?

How do I create a watch list for just one person?

How do I edit a Watch List deadline?

My watch list has been deleted?

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Managing CPD

How do I add my own CPD to the hub?

How to use Policy Templates

How to create your own custom policy templates

How to add your own modular courses

I have bulk uploaded external CPD and it has duplicated.

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Reports & Usage

How do I remind a staff member to complete a particular course?

How do I see when my staff have completed a course?

Can I export a report showing all my staffs completed CPD?

Which report should I use?

How do I access my school reports?

How do I use the 'School Report'?

How do I use the 'CPD Report'?

How do I use my 'CPD Dashboard'?

How to report on policies

Can I download certificates for my staff?

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School Group/Trust Managers

School Group Managers: How to copy a watch list to assign to a different school

How do I manage several schools / sites?

I am a school group manager, can I change the school one of my users belongs to?

National Online Safety- Parents

Can I upload my own documents or courses for parents?

Do parents count towards my limit of users for my National Online Safety membership?

Can parents access the training courses without an account?

How to view parent usage on the hub

How do I add parents?

Where is my sign up link for parents?

Do you have template letters to send to my staff and parents about the service?

How to create targeted interventions for National Online Safety

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Information & Help

How do I add my school's logo to the hub?

I have a GDPR/Privacy Query