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Help Centre

Technical Issues / Errors

Technical Issues / Errors

Help with Techincal Errors & Log In Issues.

Account/Login Issues

How do I log in?

I need to reset my password

The password reset token is invalid

The site doesn't recognize my details?

There is an error with your username or password.

I have selected the wrong 'Account Type' when signing up.

My school has a membership, but my account is not appearing on their user list.

My school's self sign up link isn't working?

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Technical Issues with Courses/Webinars

Do you have a whitelist that we should unblock in order to view your video content?

My webinar keeps buffering?

The video is not playing?

The volume on my course / webinar is too quiet?

The course unit is not loading?

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Error Messages

I have received a '401 Error' when submitting my exam.

I have a 419 Error Code

I am getting a 'Server Error' message

I am receiving a 'Forbidden' error message when I click on a page.

Email Issues

Our school is unable to receive your emails

How do I unsubscribe from your emails?